Frequently Asked Questions

The WuQi Series is our smart electric personal scooter, ideal for urban daily commuting, neighborhood rides, and short shopping trips. It works well on flat surfaces, gentle slopes, and both indoors and outdoors.

A full charge delivers up to 60 km of range (varies by terrain, rider weight, and speed). The 60V 20Ah lithium battery takes approximately 8 hours to fully charge.

Top speed is capped at 15 km/h via a built-in speed management system, keeping rides safe on sidewalks and non-motorized lanes.

The complete vehicle weighs 45 kg and supports a maximum load of 150 kg. It runs on 14-inch front and 12-inch rear tires with front and rear drum brakes.

Light rain is generally fine for normal use. Avoid riding through standing water or puddles, and do not use high-pressure washing, to keep the vehicle in good condition.

Order directly on our website. We accept Stripe (credit/debit cards). WeChat Pay and Alipay are coming soon. Contact us if you need assistance.

We ship within mainland China via SF Express (Shunfeng), free of charge. Most areas receive delivery within 3-7 business days. Remote regions may take 7-12 business days.

Full vehicle warranty for 365 days. Core components (motor, battery) for 24 months. Non-accidental defects are repaired or replaced at no charge within the warranty period.

Within 7 days of receipt, unused and in original packaging, you can apply for a no-questions-asked return. Return shipping is at buyer's expense. Refund processed in 3-5 business days after we receive and inspect the item.

We have authorized repair partners in major cities across China. We also accept mail-in repairs. Contact us for the nearest service point.